Reactive maintenance is when repair or replacement of equipment is only done when the equipment fails and no longer functions properly.
Planned and Preventative maintenance will keep the requirement for reactive maintenance to a minimum however there is no way to stop this entirely.
At HF we offer responses that suit your needs, if you are under a PPM contract then there will be set service level agreements in terms of response in place and these could range from 3 hours response up to 3 days depending on what the issues is.
If you are not in a planned maintenance agreement, don’t panic, as our experts will be able to assist and attend to your needs in a timescale that is agreed by both parties and in line with what the problem is.
All our vehicles are fully tracked to ensure that we can get the closest and best suited operative to you as quickly as possible and our engineers use state of the art Portable Handheld Devices to allow better and faster communication in terms of job sign off or alerting the office if a follow up visit is required for parts or quotation.